PLEASE READ THIS INFORMATION REGARDING 911 VERY CAREFULLY. BY ACTIVATING AND PAYING FOR THE SERVICE, YOU ACKNOWLEDGE AND AGREE TO THE LIMITATIONS OF 911 EMERGENCY DIALING SERVICE, AND UNDERSTAND THE DISTINCTIONS BETWEEN SUCH SERVICE AND BASIC 911 OR E911 CALLS.
• 911 SERVICE DOES NOT WORK IF YOU FAIL TO REGISTER OR UPDATE THE 911 SERVICE WITH YOUR CURRENT LOCATION
• 911 SERVICE WILL NOT WORK IF THERE IS AN ELECTRICAL OR INTERNET SERVICE OUTAGE DUE TO ANY CAUSE
• 911 SERVICE WILL NOT WORK IF YOUR SERVICE HAS BEEN CANCELLED BY YOU OR TERMINATED BY CAROLINA MOUNTAIN CABLEVISION
• YOU INDEMNIFY AND HOLD CAROLINA MOUNTAIN CABLEVISION HARMLESS FOR ANY FAILURE IN THE 911 SERVICE
All of Carolina Mountain Cablevision customers have access to basic 911 due to local emergency centers not equipped to receive your telephone number
With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number and location, he/she may not be able to call you back or dispatch help if the call is not completed or is dropped or disconnected, or if you are unable to speak.
Where E911 service is available yourtelephone number and registered address are simultaneously sentto local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.
Notify All Users
Customers are responsible for informing any household residents, guests and other third persons, who may be present at the physical location where utilizing the 911 SERVICE, of the important differences in and limitations of 911 SERVICE as compared with traditional 911 land line or cell phone service.
Registration of Physical Location Required
For each primary phone number that you use for the Service, you must register with Carolina Mountain Cablevision the physical location where you will be using the Service with that phone number. If you move the Device to another location, you must register your new location. If you do not register your new location, any 911 calls you make using the 911 SERVICE may be sent to your old address.
Re-Registration Required If You Change Your Number or Add or Port New Numbers
911 SERVICE does not function if you change your phone number or if you add or port new phone numbers to your account, unless and until you successfully register your location for each changed, newly added, or newly ported phone number.
You acknowledge and understand that the Service and 911 SERVICE does not function in the event of power failure. Should there be an interruption to the power supply, the Service and 911 SERVICE will not function until power is restored. A power failure or disruption may require the Customer to reset of reconfigure the Device and other CPE equipment prior to using the Service and 911 SERVICE. You also acknowledge and understand that the Service and 911 SERVICE requires a fully functional broadband connection to the internet and that, accordingly, in the event of an outage of, or termination of broadband service, interruption in the power supply and/or an ISP/broadband outage, the Service and 911 SERVICE will not function. You acknowledge that Carolina Mountain Cablevision is not responsible for any service outage related to the loss of electrical power, connectivity, suspension of your broadband or Internet Service or suspension or termination of your Carolina Mountain Cablevision Services/Account, or any other failures resulting from Acts of God or any other acts beyond the control of Carolina Mountain Cablevision.
Disclaimer of Liability and Indemnification
You acknowledge and understand that Carolina Mountain Cablevision will not be liable for any Service outage and/or inability to dial 911 using the Service or to access emergency service personnel due to the characteristics and limitation of the Service as set forth in this document. You agree to defend, indemnify, and hold harmless Carolina Mountain Cablevision, its officers, directors, employees, affiliates, and agents and any other service provider who furnishes services to you in connection with this Service, from any and all claims, losses damages fines, penalties, costs, and expenses (including, without limitation, reasonable attorney fees) by, or on behalf of, you or any third party user of the Service relating to the failure or outage of the Service, including those related to the 911 SERVICE.
In addition, Carolina Mountain Cablevision does not have any control over whether, or manner in which, calls using 911 SERVICE are answered or addressed by any local emergency response center. Carolina Mountain Cablevision disclaims all responsibility for the conduct of local emergency response centers and the national emergency calling center. Carolina Mountain Cablevision relies on third parties to assist us in routing 911 SERVICE calls to local emergency response centers and to a national emergency calling center. Carolina Mountain Cablevision disclaims any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither Carolina Mountain Cablevision nor its officers, directors, employees, affiliates, agents, and other service providers who furnishes services to you in connection with the Service may be held liable for any and all claims, losses, damages, fines, penalties, costs, and expenses (including, without limitation, attorneys fees) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Service, including 911 SERVICE, incorrectly routed 911 SERVICE calls, and/or the inability of any user of the Service to be able to use 911 SERVICE or access emergency service personnel.
Furthermore, you acknowledge that Carolina Mountain Cablevision does not offer Lifeline service, and that if you are not comfortable with the limitations of the 911 SERVICE, Carolina Mountain Cablevision strongly recommends that you always have an alternative means of accessing emergency service such as a cell phone or traditional phone service.